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Terms And Conditions


Last Updated: 8 August 2026

Welcome to SAFOSC.


SAFOSC ("SAFOSC", "we", "our", or "us") is an integrated digital platform that connects employers, workers, registered vendors, professional service providers, strategic partners, and relevant stakeholders through a centralised ecosystem for employer, workforce, and business support services.

The SAFOSC platform is powered by the Gig Ecosystem Management System (GEMS), a secure Software-as-a-Service (SaaS) platform that enables digital service delivery, workflow management, document administration, compliance support, communication, and service coordination.

These Terms and Conditions ("Terms") govern your access to and use of the SAFOSC website, mobile applications, digital platforms, APIs, and all related services.

By accessing or using SAFOSC, you agree to comply with these Terms and all applicable laws and regulations.


 1.⁠ ⁠Definition

For the purposes of these Terms:

1.1 Platform means the SAFOSC website, mobile applications, GEMS platform, APIs, portals, and all related digital services.
1.2 User means any individual or organisation accessing or using the Platform.
1.3 Employer means any business, organisation, cooperative, association, government agency, or individual engaging workers or seeking workforce-related services.
1.4 Worker means any local worker, non-resident worker, expatriate, contract worker, freelancer, gig worker, or other individual registered through the Platform.
1.5 Registered Vendor means a business or organisation approved to provide products or services through SAFOSC.
1.6 Services means all digital, operational, advisory, professional, administrative, and value-added services available through the Platform.

Our primary mission is to provide a trusted digital ecosystem that connects employers, workers, registered vendors, professional service providers, and strategic partners through integrated solutions that simplify workforce management, business operations, and regulatory compliance.

SAFOSC delivers its services by providing:

  • Integrated employer, workforce, and business support services through a single digital platform.
  • Access to registered vendors and professional service providers offering employer and workforce-related solutions.
  • Services that support compliance with applicable Malaysian laws, regulations, and industry requirements.
  • Digital solutions that simplify employer administration, workforce management, documentation, and service coordination.
  • Accessible services through online platforms, mobile applications, physical service centres, and authorised service partners.
  • Coordination with relevant government agencies, statutory bodies, industry associations, and strategic partners where applicable.
  • Human resource, recruitment, onboarding, compliance, training, welfare, and business support services tailored to user needs.
  • Secure digital document management, workflow automation, and integrated communication services.
  • Continuous enhancement of platform features, technologies, and service offerings to meet evolving industry and workforce requirements.
  • A collaborative ecosystem that supports employers, workers, businesses, organisations, and registered vendors of all sizes across multiple industries.
 2.⁠ ⁠Service Eligibility

SAFOSC provides services to individuals, employers, organisations, businesses, and registered vendors seeking employer, workforce, and business support services

Eligible users include, but are not limited to:
  • Agriculture and Plantation
  • Fisheries and Livestock
  • Manufacturing
  • Construction
  • Wholesale and Retail
  • Logistics and Transportation
  • Hospitality and Tourism
  • Other approved industries
This includes:
  • Business Owners and Entrepreneurs
  • Private companies
  • Subsidiaries of farmer organizations/associations
  • Cooperatives and Associations
  • PPNS and PPK contractors/suppliers
  • Contractors and Suppliers

 3.⁠ ⁠SAFOSC Services

SAFOSC offers a wide range of services for both employers and employees. These services encompass:
  • Labor Department and Local Authority Affairs assistance
  • Malaysian Immigration Department support
  • Labor Resource Hub access
  • License and Permit Acquisition facilitation
  • Work Contract and Employment Agreement Management
  • Recruitment Coordination from source countries
  • Employer Certificate Application support
  • Non-resident Worker Permit application guidance
  • Manpower Needs and Employee Recruitment coordination
  • Employee Training and Development facilitation
  • Government Employment Program Coordination
Note: SAFOSC’s platform and services are managed via the GEMS SaaS system, which provides the technological infrastructure for service delivery.


3.1 Service Availability and Disclaimers

SAFOSC strives to provide online platforms for accessing and utilizing services. However, service availability may be affected by scheduled maintenance, technical difficulties, or limitations of the underlying GEMS SaaS platform. Users are responsible for ensuring the accuracy and completeness of information provided.

 4.⁠ ⁠SAFOSC Subscription Program (Optional)

4.1 Program Participation
To participate in the SAFOSC subscription program, you must: Complete the pre-registration form available on the SAFOSC website or through other designated channels. Be contacted by SAFOSC and finalize the registration process, which may involve completing an online application form, providing additional information, and selecting a subscription plan. Agree to these Terms and Conditions, with specific sections pertaining solely to the SAFOSC subscription program clearly identified.

4.2 Commission Structure (Subscription Program Only) The program allows you to earn commissions when users you register with SAFOSC utilize and pay for SAFOSC services. The specific commission structure and payout details will be outlined in a separate document provided during the registration finalization process.

4.3 User Registration (Subscription Program Only)
You are responsible for ensuring the accuracy of information provided regarding users you register with SAFOSC, verifying their eligibility, and compliance with relevant laws, including data privacy regulations.

4.4 Term and Termination (Subscription Program Only)
The initial subscription term will be specified during registration and will automatically renew unless cancelled with written notice at least 30 working days prior. SAFOSC reserves the right to terminate access for cause, including breach of these terms or fraudulent activity.

4.5 Disclaimer of Warranties (Subscription Program Only)
The SAFOSC subscription program is provided "as is" without warranties of any kind, express or implied.

4.6 Limitation of Liability (Subscription Program Only)
SAFOSC shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the subscription program.

 5.⁠ ⁠Data Privacy
Your personal data is collected, processed, and stored through the GEMS SaaS platform, which implements strict security protocols to ensure data protection. Please refer to our full Privacy Policy for detailed information on how we collect, use, and protect user data: https://www.safosc.com/privacypolicy.html

 6.⁠ ⁠Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia. Any dispute arising out of or relating to these Terms and Conditions will be settled by arbitration in accordance with the Arbitration Rules of the Malaysian Institute of Arbitration (MIArb) in Kuala Lumpur, Malaysia.

 7.⁠ ⁠Entire Agreement
These Terms and Conditions constitute the entire agreement between you and SAFOSC regarding your use of SAFOSC services and, if applicable, your participation in the subscription program.

 8.⁠ ⁠Amendment
SAFOSC reserves the right to amend these Terms and Conditions at any time by posting revised versions on the SAFOSC website. Continued use of the services after posting constitutes acceptance of such changes.

 9.⁠ ⁠Severability
If any provision of these Terms and Conditions is held invalid or unenforceable, such provision shall be struck and the remainder shall remain in full force.

10.⁠ ⁠Contact Us
For questions or concerns regarding these Terms and Conditions or the subscription program, please contact:
Email: management.safosc@gmail.com
Phone: +601117656711


Glossary of Terms

SAFOSC :
  • An integrated digital platform that facilitates employer, workforce, business, compliance, and related support services through a network of Registered Vendors, Strategic Partners, authorised service providers, and integrated digital solutions.

    Platform :
  • The SAFOSC website, mobile applications, portals, APIs, the Gig Ecosystem Management System (GEMS), and all associated digital systems, software, technologies, and online services operated under the SAFOSC ecosystem.

    Services :
  • All digital, administrative, professional, business, employer, workforce, compliance, advisory, marketplace, and value-added services made available through the SAFOSC Platform by SAFOSC, Registered Vendors, Strategic Partners, or authorised service providers.

    User :
  • Any individual or legal entity accessing, registering, or using the SAFOSC Platform, including employers, workers, job seekers, businesses, organisations, government agencies, financial institutions, educational institutions, or any authorised person.

    Employer :
  • Any individual, company, organisation, cooperative, association, government agency, statutory body, or other legal entity seeking employer, workforce, business, or related support services through the SAFOSC Platform.

    Worker :
  • Any local worker, non-resident worker, expatriate, contract worker, temporary worker, freelancer, gig worker, intern, trainee, apprentice, or other individual registered or participating through the SAFOSC Platform.

    Registered Vendor :
  • Any company, organisation, professional firm, consultant, institution, or authorised service provider approved by SAFOSC to provide products, services, or solutions through the Platform.

    Strategic Partner :
  • Any government agency, statutory body, industry association, financial institution, technology provider, educational institution, or other organisation collaborating with SAFOSC in delivering services, programmes, or digital integration.

    Subsription :
  • Any optional membership, subscription plan, service package, programme, or recurring service offered through the SAFOSC Platform, together with its applicable terms, benefits, and fees.

    Account :
  • A registered user profile that enables authorised access to the SAFOSC Platform and its available services.

    Employer Certificate :
  • Government-issued authorization for an employer to hire foreign workers.

    Applicable Laws :
  • All applicable Federal laws of Malaysia, the laws of the State of Sabah where relevant, subsidiary legislation, regulations, directives, guidelines, licensing requirements, and lawful requirements issued by competent authorities, together with applicable international obligations that do not conflict with the laws of Malaysia.

    Manpower Needs :
  • The required number and type of employees for a business.

    GEMS (Connecting Service Provider) :
  • The secure Software-as-a-Service (SaaS) platform that powers the SAFOSC ecosystem by enabling digital service delivery, workflow automation, employer and workforce management, document administration, communication, reporting, integration, and other related digital services.
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